Re-Match Guarantee

Brandlexy curates every match, but no match is certain. The Re-Match Guarantee is our commitment that a brand is never stranded by an engagement that goes wrong early.

What you get

If an eligible engagement fails or is disputed, you may request one re-match. We open a fresh search on the same brief, exclude the original agency, and the placement fee is waived on the re-matched engagement. You do not start over and you do not pay twice.

When you are eligible

• The engagement started within the last 60 days, and
• the engagement is disputed, or it was closed with a failed outcome.

One re-match per engagement. The original placement fee is not refunded; instead, the re-matched engagement carries no placement fee.

How it is decided

Eligibility is checked automatically, and every re-match is reviewed manually by a Brandlexy matchmaker before a new shortlist is presented. We may ask both sides for context. The guarantee covers fit and early failure — it is not a performance warranty, and it does not apply to engagements ended for reasons unrelated to the match (for example, a brand cancelling its own programme).

Questions? support@brandlexy.com.